Privacy Policy

Last updated: September 11, 2025

HelloAuto.ai (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://www.helloauto.ai/) and related services (the “Service”).

1. Information We Collect

a. Personal Information

Name, email address, and contact details (when you create an account, sign up for updates, or contact support)
Company name and role (if relevant)
Payment and billing information (if you purchase a paid plan)
Any information you submit via support requests, feedback, chat, or forms

b. Usage Data

Log data (IP address, device/browser type, page views, access times)
Workflow and automation activity history
Interactions with our AI assistant (for service improvement)
Cookies and similar technologies (see “Cookies” section)

c. Third Party Integrations

If you connect external apps (e.g. Gmail, Google Sheets), we collect only the minimum data necessary to facilitate those integrations.

2. How We Use Your Data

To provide and improve the HelloAuto.ai platform and services
To authenticate users and secure accounts
To facilitate workflow automation, integrations, and AI recommendations
To communicate with you (transactional, product updates, customer support)
To process payments, manage subscriptions, and detect/prevent fraud
To improve user experience and personalize your dashboard
For analytics, troubleshooting, and for legal or regulatory compliance

3. Cookies & Tracking

We use cookies (and similar technologies) to authenticate sessions and keep you signed in, analyze platform usage for product improvement, and remember your site preferences. You can control cookies in your browser settings. See our Cookie Policy for details.

We never sell your personal information. We may share data with trusted third-party service providers (hosting, analytics, payment processing), to comply with legal obligations, or as part of a company sale/merger (with notice).

5. Data Security

We use industry-standard security: SSL encryption, SOC 2 compliant infrastructure, access controls, regular audits, and monitoring. Despite safeguards, no online service can guarantee 100% security.

6. International Data

HelloAuto.ai is based in the US but may process data globally (e.g., via cloud providers). If you are in the EU/EEA, your data may be transferred outside your country, subject to safeguards per GDPR and other applicable regulations.

7. Your Rights

Access, correct, or delete your personal data
Withdraw consent for processing
Request a copy of your data (“data portability”)
Object to certain data uses

8. Data Retention

We retain your data only as long as necessary to provide services or as required for legal, accounting, or reporting obligations. If you close your account, we will delete or anonymize personal information, except as required by law.

9. Children’s Privacy

HelloAuto.ai is not intended for use by children under 16, and we do not knowingly collect information from children.

10. Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted here, with the "last updated" date revised. For material changes, we will notify you (e.g., by email or dashboard notice).

11. Contact Us

For privacy questions, data requests, or concerns, please email: support@helloauto.ai

Or write to:
HelloAuto.ai Privacy Officer
11 Rue de la Reynie, 75004 Paris, France